Samsung announces Galaxy Note7 exchange program
The reports about Samsung Galaxy Note7’s battery catching on fire have been spreading throughout the last few days and Samsung quickly acknowledged the issue and said there is an ongoing investigation. A prompt and swift decision was promised and the official press release is now out.
Samsung is now recalling all Galaxy Note7 around the world. A replacements will be issued ASAP to all users who return their phablet, regardless of date of purchase. Samsung has announced an exchange program for the phablet in the United States. The program – dubbed U.S. Product Exchange Program – gives Samsung Galaxy Note7 customers in the US a couple of choices.
The first one is to exchange their current Galaxy Note7 device with a new Galaxy Note7 unit, which they’ll get as soon as next week.
The second choice is to exchange their current Galaxy Note7 for a Galaxy S7 or Galaxy S7 edge as well as replacement of any Note7 specific accessories. In addition, users will also get a refund of the price difference between devices.
Regardless of the option chosen, users will also get a $25 gift card or bill credit from select carrier retail outlets.
“Galaxy Note7 owners can contact or visit the retail outlet where they purchased their device or call 1-800-SAMSUNG to initiate a product exchange and to resolve any other questions or concerns,” the South Korean company said in a press release.